For this sort of problem, I would contact the design company, Imaginating.
Their toll free number is 1-800-356-0020
Their email address is Imagin8ing@aol.com

I have run into this problem as well, with other companies. They will know the product best, so you will get a straight reliable answer.

I am not an employee of ECS, just one of many stitchers on this chat. You are welcome to join us at any time!

Great thank you! I'll sure continue to join everyone even though I'm not an experience cross stitch but I'll get the hang of it.

Please do join us! We are a pretty diverse group, With stitchers with different ages, backgrounds and stitching experience. If you go to the chat, there is a search button, so you can search for certain subjects and questions! (It is not the site search,.but shows up if you are on the chat page).

I'm not an ECS employee either, and I don't even play one on TV! I just want to say "ditto" to Su Pitt. After just a few months, I'm starting to feel as if a routine check-in for info (and ideas, and laughs) is essential for my mental health.

Imaginating is a company of Everything Cross Stitch.

Hello,

I brought up the file and I found the symbol for 3824. They are in the middle of the little cherries on the border. Do you not see them on your graph? Please let me know! The square symbol is very tiny but they are located inside the cherries.

~Kristi @ ECS

"Don't play one on TV"? Oh, that's hilarious! :)

What we are (are?) walking,talking, typing modern billboards for these guys! I think they love us! :)

I dunno . . . I think you can usually find me in the circular filed either--under the letter I (for idiot), or B for buffoon. YOU make me laugh, tho--and so do about 18 other people. This is really my daily info/crackup visit. Who needs facebook?

I just spent 20 min. typing the most bilious diatribe about FB, it's crazier users, the term "selfies", and weirdos that take pictures of food...take me away Calgon. :)

Not to derail the original thread--but we share fb pet peeves for SURE! The last time I saw someone doing a "phone photo" when their food was delivered to the table, I grabbed my phone, stood up and took a picture of the guy taking the picture with his food. He asked WTH I thought I was doing, so I told him that some people take pictures of their food, and some people take pictures of people taking pictures of their food. The guy requested another table, far from us, and I expressed my gratitude for that, and learned lots of new words!