Hello,

Any customer service related issues have to go directly to our Customer Service department. You can contact them via phone or email....sales@everythingcrossstitch.com or 1-800-800-8517. I answer website related questions/requests here on the message boards but any issues or questions relating to orders have to go to our Customer Service department :) Make sure to give them your order number so they can look up the correct order. Thank you!

~Kristi @ ECS