The 32 c of Linen is like the 16 count in Aida cloth. U can do it as you like on 32 or 14 or 18 but the thing is the design on the fabric will be different size. That all.

Miss C., her problem is that she received 18, not 16 count. As you know, 18 count is the same as 36 count. Let's agree to wait for Kristi from ECS answer on Monday. She will most probably say that returnes need to go through Customer Service, which also is open on Monday at 800 a.m., CST. They can be called toll free at 1-800-800-8517, by email at sales@everythingcrossstitch, or mail at 2445 E. River Road, Dayton, OH 45439. They are open 8-5, M-F, except national holidays.

I am not an employee of ECS, just an old sister on this chat group hosted by ECS for stitchers to visit about their hobby. All sales go through customer service. I just wanted to point you in the right direction before Monday.

Su, I was about to suggest that this is a case for Kristy, right before I read your post. Great minds.......:)

Hello,

I apologize for the confusion about this. A lot of the times, If we do not have a physical copy of a chart on hand, we have to rely on the internet to give us certain information about patterns. All of the places I have looked up this chart all state that 18ct. Antique White Aida fabric is used for this design so I am unsure as to why that is posted at multiple websites when the booklet states something different? I have corrected this information on our website so thank you for letting us know and bringing the error to our attention.

We will certainly fix this fabric error for you. Please contact our Customer Service department and they will be able to assist you in getting the correct fabric for this design. They will chat with you about how the process will go but there won't be any extra costs you. We will just simply switch the items out but they will need your information such as order number, name, etc... You can contact our Customer Service dept either by phone or email. 1-800-800-8517 or sales@everythingcrossstitch.com, our hours are Monday through Friday 8am to 5pm but email gets answered 24/7.

Again, we apologize for the error and we will correct your fabric as soon as we hear from you :) Thank you.

~Kristi @ ECS