Hello Valerie,
You would be correct that there aren't any arrows on this design. I am not sure why they are not there? But I printed it and only see the arrows on the alphabet chart and not the actual design chart. We will have to get into contact with Kooler Design Studio to let them know about this. Once they fix it and give us a new copy of the chart, we can correct it on our website.
As far as exchanging it out, I think we can accommodate that for you. I just don't handle customer order issues or requests via the message boards, so you will have to contact our Customer Service dept either by phone or email and see if you can get it exchanged. I will give them a heads up about your issue so they will know when you contact them :) Thank you for letting us know about this error and we will be contacting Kooler Design Studio to get the correction.
~Kristi @ ECS
Oh and our contact info is: sales@everythingcrossstitch.com or 800-800-8517 Monday through Friday 8am to 5pm.