Hello,

Just contact our customer service department at sales@everythingcrossstitch.com and let them know that you are needing some replacement supplies for a Mill Hill product. They will just have to ask you a few questions regarding the product and they will need that information to give to Mill Hill so they can send you out the replacement items that you need. I will let our Customer Service know about your issue so they have a heads up about your email coming in :) Thanks a bunch!!

~Kristi @ ECS