Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST and our email is sales@everythingcrossstitch.com. Thank you!

~Kristi @ ECS