Lake,
See if this will help you. first go to Google and type in "Design Works Crafts". This should take you to a Design Crafts website, Look at the Headings at the top of the web page until you find the "Conact Us" and click on it. The next page you should see information to contact them AND it also has a Contact Form" you can fill out. There is a small statement saying it could take up to 2 weeks to get merchandise from them. Also, here is their phone number that is toll free for the U.S. and Canada: 1-800-468-5487. Hope this helps! :)
I'm not an employee ofECS, but one of the stitchers that hangs out around the ECS "chat".