Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) Our email is sales@everythingcrossstitch.com and our office number is 1-800-800-8517 Monday through Friday 8am to 5pm EST.

I can't look up orders without getting any type of personal information from you and the message boards aren't a good place for putting personal info. So, just contact us either by phone or email and we can help you with your order :) Thank you!

~Kristi @ ECS