Just how do you send a sample of floss that you have run out of????? Rip it out and send that? No, e-mail should be sufficient. BUT, if it doesn't get a response, I would track down a phone number. Real people usually respond well to good manners....not always, but usually.
The Dimension battering began when one posted they were having trouble....the dam broke! :) Wow. When things get that rabid, that fast, I tend to take things with a grain of salt....and you should,too!
Sometimes, you need to step back and remember where you are. :)
I still think if things at Dimensions are sooooo terrible, why aren't there more poor ratings on this website? We've got a warning system in place....No, not the chat room....the ratings TAB on the product page. Of course when things are good, ratings should be posted, also. And I don't care where you bought a kit, if the brand merits a warning, I want to know! They average those things out for a reason..... :)
I really should sleep in the middle of the night, instead of spouting off about stuff! Good night! :)