For returns, you have to contact customer serviceduring business hours in Ohio. You can just click on the words customer service, in white letters in a thin brown bar at the top of every page on this site.
Their toll free number is 800-800-8517 or email to sales@everythingcrossstitch.com
This is a chat group of avid stitchers of all ages, walks of life and stitching experience. We would be hapoy to have you join in the chat!,
If you piece will be significantly bigger, please be aware that you may need more floss, too!
Happy stitching! Would love to see your finish!