Return
I purchased the fabric and floss kit for this pattern. I purchased the pattern from another site as they offered a large print pattern, which is much better for me. What I didn't realize till I started plotting the design is that my large print pattern is much bigger 320(W)X243(H) than your pattern 240(W)X 190(h) so the fabric I purchased is to small. I have not opened the fabric so can I return the fabric for a credit towards the correct size of fabric? According to the pattern the design size is 17.8"(W)X 13.5"(H) or 18""x 14" then I like 3" border/salvage to give the framer plenty to work with so I need 18count white Aida 20X24.
Carolyn Poe
870-942-0745
Posted by: cjpoe on 11/06/15
Replies:
For returns, you have to contact customer serviceduring business hours in Ohio. You can just click on the words customer service, in white letters in a thin brown bar at the top of every page on this site.
Their toll free number is 800-800-8517 or email to sales@everythingcrossstitch.com

This is a chat group of avid stitchers of all ages, walks of life and stitching experience. We would be hapoy to have you join in the chat!,

If you piece will be significantly bigger, please be aware that you may need more floss, too!
Happy stitching! Would love to see your finish!

by: Su Pitt on 11/06/15
Hello Carolyn,

We will be more than happy to assist you with a return and/or exchange. If you could contact us either by email or by phone, we can get this started for you :) Just make sure to give your order number so they can find your order and get the exchange process going for you. Thank you!

~Kristi @ ECS
800-800-8517 8am to 5pm EST
sales@everythingcrossstitch.com
by: Kristi @ ECS on 11/06/15
DON'T FORGET -- if you are stitching the larger pattern you are probably going to need additional floss.
by: NANCYE G on 11/06/15