Noah's ark birth record
Hi this is Nancy
I just received my order. In my order was suppose to be 2 Noah's ark birth record I received the instructions but not the stamped item . did I miss understand what I thought I was buying.
The item I thought I was buying was stamped ready to work with instructions
Posted by: nhook53 on 04/25/16
Replies:
If you have a specific problem you should contact the Customer Service Department.

I am not an employee of Everything Cross Stitch. I am a participant in the Chat provided by ECS for it's customers.

This is probably not the answer you were expecting. I am not trying to be rude or insulting.

It appears that you made the mistake. The description clearly states that the item is a counted cross stitch patter. The necessary supplies are listed and are available at the same time. There is a link for stamped projects on the left side of this page.

FYI -- Since this is a pattern only, if you want to stitch it twice you only needed to purchase one pattern.



by: NANCYE G on 04/25/16
Hello nhook53,

This is a just a counted cross stitch pattern as stated per description of the item on the website: We sell many different products on our website and the best way to tell what a certain product is, is to look at the “Product Type” information that is located to the right of the picture of the product on our website. Below are the categories and an explanation about them.

Product Type: Cross Stitch Patterns - means it's just a counted cross stitch design and the supplies will have to be purchased separately for it.

Product Type: Cross Stitch Kit - means it's a counted cross stitch kit that comes with everything you will need to stitch that design.

Product Type: Stamped Cross Stitch Kit - means it's a stamped cross stitch kit and the fabric has the design already stamped on it. The floss will also be included since it’s a kit.

Product Type: Stamped Item - means it's an item where the fabric has the design stamped on it but the supplies such as the floss and needles, etc...will have to be purchased separately.

Product Type: Stitchable Items – means that these are items that you can actually stitch on. So these items will consist of bibs, towels, bookmarks, tote bags, etc… Designs and floss will have to be purchased separately for these.

Since this product is a counted cross stitch pattern, the supplies such as the floss and fabric will have to be purchased separately for it. Hope this information helps. If you have any questions regarding your order specifically, please contact our Customer Service either by phone or email and they can assist you with any order related issues :) Thank you.

~Kristi @ ECS
by: Kristi @ ECS on 04/26/16
Thank you for your information I understood now what I have to do when buying items so I choose the right thing.
Thanks Nancy
by: nhook53 on 04/26/16