This is stamped cross stitch, which means that the pattern is stamped onto the fabric. You must contact customer service at 1-800-800-8517, Monday morning, 8-5, EST to cancel an order.

This is just a chat group hosted by ECS, for stitchers to share info.

I am not an employee of ECS, just a stitcher in the chat group. Saw your post and wanted to let you know who to contact regarding orders.

Hello, any questions regarding a specific order has to go to our customer service dept. You can reach us at 800-800-8517 8am-5pm EST. Monday-Friday. Thank you!

Morgan @ ECS

This is a stemps cross stitch on a plain piece of fabric. All what U have to do just cross stitch on that fabric with your floss or threads the print already in there. U just go on it. Have fun.