This Chat is mainly for stitchers (non-employees of ECS) Did you read the pattern description? It does not say "stamped." There is a section on the left side of the screen where you can see the stamped items that are available. Unless, otherwise indicated, everything else is counted. This goes for most other stitching sites. If you have an issue with this product contact the Customer Service Department.

I am not an employee. Everything Cross Stitch has a history of excellent customer service. If they made a mistake they will fix it. You cannot expect them to "know" you wanted stamped unless you asked that question.

Hello,

This is a counted cross stitch design. That manufacturer, which is Imaginating, only does counted cross stitch designs. Another way to tell what an item is on our website is to look at the Product Type that is located to the right of the picture, above the price listing. Below are the categories and an explanation about them.

Product Type: Cross Stitch Patterns - means it's just a counted cross stitch design and the supplies will have to be purchased separately for it. Sometimes, the supplies are listed in the Supply list right underneath the picture of the pattern. So, if you choose, you can purchase the floss and the fabric for the design all at the same time. Or you can purchase just the floss colors that you need based on your stash at home.

Product Type: Cross Stitch Kit - means it's a counted cross stitch kit that comes with everything you will need to stitch that design. The name of the manufacturer for the kit will be given as well, such as Dimensions, Janlynn and Riolis.

Product Type: Stamped Cross Stitch Kit - means it's a stamped cross stitch kit and the fabric has the design already stamped on it. The floss will also be included since it’s a kit.

Product Type: Stamped Stitchable - means it's an item where the fabric has the design stamped on it but the supplies such as the floss and needles, etc...Will have to be purchased separately. This item isn’t a kit and you are just purchasing the fabric that has the design stamped onto it.

Product Type: Stitchable Items – means that these are items that you can actually stitch on. So these items will consist of bibs, towels, bookmarks, tote bags, etc… Designs and floss will have to be purchased separately for these.

Hope this information helps you for your future shopping experiences with us :)
~Kristi @ ECS