Out of Stock???
Is this pattern out of stock I ordered it twice and it was never shipped. Can someone explain to me what is the problem, please. Thank you very much
Posted by: rosemercurio87 on 03/24/17
Replies:
Hi Rose - I just clicked on your picture and it brought me to the page that describes this project and it doesn't say anything about "out of stock" which they usually do so I am assuming it is stock and a glitch somewhere in your order processing. My suggestion would be to go in under the Customer Service listed above and click on the "contact us" and leave your message. It will be answered very promptly by either Kristi or Jennifer. I have contacted them with order questions several times and they are exceptional about their response and timing. Good luck and let us know how everything works out.
Cheryl
p. s. Remember ECS offices are closed on the w/ends so you probably won't hear till Monday morning.
by: clpatt123 on 03/25/17
Call and leave a message...or call Monday. Email is just too "iffy" when there is a problem. :)
by: VCESS on 03/25/17
Thank you all. I will call on Monday.
by: rosemercurio87 on 03/25/17
Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) I can't look up orders without getting personal information from you and we don't like to put that kind of stuff on our message boards. Just give us a call or email and we will be able to help you get the issue sorted out. 1-800-800-8517 Monday through Friday 8am to 5pm EST or sales@everythingcrossstitch.com. Thank you :)

~Kristi @ ECS
by: Kristi @ ECS on 03/27/17