Hello,
I am so sorry that you are not happy with your purchase. We can definitely initiate a refund or an exchange for you if you would like. Unfortunately, I can not do that over the message boards, so you will have to contact our Customer Service dept either by phone or email. Just let them know what the issue is and they will either get a refund or an exchange started for you. I will give them a heads up on this as well.
The designer of this design, Charting Creations, does use front and back for their printouts and since that's how they have them printed, we can not make changes to them once we get them. I will, however, make changes to our description of this design our website so customers know that it does come printed on front and back and on multiple pages. Again, I am very sorry for your troubles with this design and our Customer Service department will be more than happy to help you get the issue resolved. Thank you :)
~Kristi @ ECS