Hi Peggy,
Are you aware you put your message on the ECS ‘chat-board’?
Did you purchase this from Everything Cross Stitch?
If so, then call them on Monday, they are closed on weekends. Their phone number is 1-800-800-8517 and explain your predicament.
Also, just a suggestion, you might want to take your address off your ‘chat’ message; this is a public forum where everyone can read it. To ‘edit’ the address part, just tap on your chat tittle and then belowthe message box is an ‘edit’ button, tap-it then you can remove your address and leave the rest of your message. 😊