Hi Charr,
This is offered by Dimensions corporation. If you call Dimensions - the package the cloth, thread and picture came in - should provide Dimensions phone number. Let them know what happened, they are a pretty reasonable company to deal with when it comes to these sort of issues. Here is the contact number I found on the Dimensions website:1-833-201-5260

Thanks! I’ll give that a try! Appreciate your response!

Thanks! I’ll give that a try! Appreciate your response!