Hello,

You will need to contact our Customer Service dept either by phone or email. We don't handle any order issues or questions via our message boards due to privacy. But our Customer Reps will be able to assist you. Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST or you can email at service@everythingcrossstitch.com. Make sure to give them your order number so they can look up the order quickly. Thank you :)

~Kristi @ ECS