Floss
I was going to order some floss that I was running out of but when I came to place to the order the cheapest delivery charge would be $11.05 for a envelope that weights about the same as a normal letter. How can that be especially when I did not receive the proper amount in the first place. The cost of the floss itself was less than five dollars.
Posted by: kaija.madvark on 04/26/19
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Hello,
The floss amounts that are listed in our supply listing match what is on the chart itself, so the amounts we have listed is what is needed according to the chart and designer of this design.
Shipping charges are based upon your location and the weight of the items in your shopping cart. If you're international, the cost will be more for shipping since we are located in the United States.
~Kristi @ ECS
The floss amounts that are listed in our supply listing match what is on the chart itself, so the amounts we have listed is what is needed according to the chart and designer of this design.
Shipping charges are based upon your location and the weight of the items in your shopping cart. If you're international, the cost will be more for shipping since we are located in the United States.
~Kristi @ ECS
Posted by: Kristi @ ECS on 04/26/19
Hmmmm...something sounds "off". I suggest you call customer service. You're in the chat room. We can't help you with shipping or product problems. ☺ Glad to help with all manor of other topics and assure you of the ECS well-deserved reputation... ☺
Posted by: VCESS on 04/26/19
Was this a kit? If so, contact the manufacturer and ask for replacement floss. Everything Cross Stitch has reasonable shipping rates. Someone must have pushed a wrong button.
Posted by: NANCYE G on 04/26/19