technical info on project is incorrect on this pattern's webpage.
I received it yesterday and have discovered that the page that advertises the item has some major errors.
1) it shows it was stitched on white aida cloth.
It wasn't.
According to the pattern cover, it was stitched on black aida cloth--which, by the way, I had already decided would be better than white.
2) the size on the webpage says the completed project (14cnt) is 10.4" x 10.4"
It's not.
It is actually 17.86" x 17.86". 18 count is 13.89 x 13.89.
3) the stitch count is, in reality, 246 x 245. The webpage shows 145x145.
Because the image on your webpage appeared to show black cloth would be more striking than white, I had purchased black 14 count aida, 15 x 18.
Obviously, that will cloth will not work. I will need to buy another size.
I'm hoping this will be corrected before the next person is mislead.
So, everyone take notice. If you want to complete this project, the info on the webpage is way, way wrong.
Posted by: rosarylady on 05/26/19
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I strongly suggest that you contact the Customer Service Department. (Click on the Customer Care button near the top of the page) If Everything Cross Stitch made the error they definitely will correct the problem. This company has excellent Customer Service. FYI -- they will be closed tomorrow (Memorial Day) but someone should see your message Tuesday.
Posted by: NANCYE G on 05/26/19
Thank you, Nancy.
I did indeed contact them.
But because of it being Memorial Day weekend, I wanted to caution others before they purchased the pattern without the full information.
I did indeed contact them.
But because of it being Memorial Day weekend, I wanted to caution others before they purchased the pattern without the full information.
Posted by: rosarylady on 05/26/19
I would definitely contact ECS here about the size of the project. They are really good in their customer service department. Just looking at the picture there is no way that that was stitched on black Aida cloth. There is too much brown, tans and lighter colors in the background.
I guess I was wrong about being stitched on black Aida, but I would still do this on white Aida if I was doing it and stitch a black border all around the sides. I don't like stitching on black Aida. It is just too hard for these "old eyes" to see.
I have several Cody Country patterns and have never had any problems with them. Don't blame you for checking before you start your project.
I guess I was wrong about being stitched on black Aida, but I would still do this on white Aida if I was doing it and stitch a black border all around the sides. I don't like stitching on black Aida. It is just too hard for these "old eyes" to see.
I have several Cody Country patterns and have never had any problems with them. Don't blame you for checking before you start your project.
Posted by: syagel on 05/26/19
syagel
According to the pattern itself, the project was indeed stitched on black.
It’s easier to see on the photo with the pattern. The photo is very large and so that detail is unmistakable. You can see around the edge that it is black.
Everything else fills in the spaces.
According to the pattern itself, the project was indeed stitched on black.
It’s easier to see on the photo with the pattern. The photo is very large and so that detail is unmistakable. You can see around the edge that it is black.
Everything else fills in the spaces.
Posted by: rosarylady on 05/26/19
Hello pjnsalem,
I apologize for us having the incorrect information on our website for this design. I will make sure that that information is changed immediately to the correct dimensions and supplies. I am the one who puts the supplies on the designs and I remember doing this so I apologize for my error. I must have mixed up the SKU's when entering information and put the information on the wrong one.
If you would contact our Customer Service dept either by phone or email, we will get this sorted out for you and get you the correct materials you need for this design at no extra cost to you. Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST and our email is service@everythingcrossstitch.com. Just make sure to give them your order number.
Again, I apologize for my error on this and we will get it fixed for you ASAP. Thank you!
~Kristi @ ECS
I apologize for us having the incorrect information on our website for this design. I will make sure that that information is changed immediately to the correct dimensions and supplies. I am the one who puts the supplies on the designs and I remember doing this so I apologize for my error. I must have mixed up the SKU's when entering information and put the information on the wrong one.
If you would contact our Customer Service dept either by phone or email, we will get this sorted out for you and get you the correct materials you need for this design at no extra cost to you. Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST and our email is service@everythingcrossstitch.com. Just make sure to give them your order number.
Again, I apologize for my error on this and we will get it fixed for you ASAP. Thank you!
~Kristi @ ECS
Posted by: Kristi @ ECS on 05/28/19
The best customer service!! Pam
Posted by: pamelastine11 on 05/28/19
Everything has been fixed! Awesome service, indeed!
God Bless!
God Bless!
Posted by: rosarylady on 06/03/19