Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) In order for me to look orders up, I would have to get order specific information from you and that's not something we like to have over the message boards. So, just contact our Customer Service either by phone 800-800-8517 (M-F 8am to 5pm EST) or via email sales@everythingcrossstitch.com and they will be able to help you. Thanks!

~Kristi @ ECS

Thank you, I just sent them a message. The phone you number takes me to a plastic supply's company. It is not the appropriate number. Best..

Hello,

I am sorry I forgot to type the 1 before 800. Our Customer Service number 1-800-800-8517. Sorry about that but they will respond to your email shortly :)

~Kristi @ ECS