Recent order
I just placed an order #635986 for 2 different colors of metallic blending filament. I just learned from a friend (cross-stitcher) that this is the wrong type to use on my project. So could you please cancel this order, and I will place a new order for something different. She suggested #4 thin braid which she feels would work better. I will wait until I hear that you have cancelled the previous order - as soon as possible, please, and then will look to see what is available in something more suitable.

Thank-you very much,
Cynthia Collins
Posted by: cynmcollins on 12/05/17
You need to talk to customer care, which you can click on from this site's home page. They can be reached by phone at
1-800-800-8517, M-F, 8-5, EST. You can write vis e-mail, to sales@everythingcrossstitch.
You are in a chat group of avid stitchers, who like to chat, but who have no way of fixing your problem. You are more than welcome to join us.
(Sent same note to your e-mail.)
by: Su Pitt on 12/06/17
Hey Su,

I think you meant to say 'avid stitchers,' not 'avis sewers', lol
Thanks for the morning chuckles!
by: nita7 on 12/06/17

Any order related questions, should be directed to our Customer Service department. We don't handle any ordering or order issues via the message boards due to privacy. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST or you can reach us via email at Thanks!

~Kristi @ ECS
by: Kristi @ ECS on 12/06/17