Hang in there tink56. Kristie of ECS will probably see your chat tomorrow. You might want to call them tomorrow also. Their phone number is: 1-800-800-8517.
I’m one of the stitchers on this chat that saw your message. :)

Hello,

Unfortunately, we don't handle any ordering or order issues via our message boards due to privacy. Please contact our Customer Service department either by phone or email and they will be able to assist you with your order question :) If you don't have any order number, just give them the first and last name the order was placed under and they can look it up that way as well. Our office number is 800-800-8517 Monday through Friday 8am to 5pm EST and our email is sale@everythingcrossstitch.com. Thank you!

~Kristi @ ECS