Hi,
Just an FYI, Everthing CrossStitch is closed on weekends, so you will probablh hear from Kristi when she sees your "Chat" question tomorrow (Monday). Or you can give their "Customer Service" a call tomorrow at 1-800-800-8517. There is also an e-mail form under the "Contact Us" title when you click on the "Customer Service" tab above.
I'm not an employee of ECS, but one of the stitchers that saw your "chat" question. :)

Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you :) We strive to provide our customers with great customer service, so if there’s anything we can help you with, please let us know!

~Kristi @ ECS