Contact Customer Service. The link is on the menu bar at the top of this page. This chat is provided by ECS for stitchers to share ideas and misc. topics. Anything regarding a specific product needs to be addressed to Customer Service. BTW, they are closed on the week-end.

Hello,

Any order related questions, should be directed to our Customer Service department. Just simply contact us by phone or email and one our customer service reps will be able to assist you with any issues relating your order. Make sure to have your order number handy so they are able to look up the order in a timely manner for you. We don't handle order issues or order specific questions over our message boards due to privacy since this is a public forum. Thank you.

~Kristi @ ECS